SUPPORT

Online Support

Our online support desk can be accessed 24 hours a day, 7 days a week.

Here you will find answers to commonly asked support questions, step by step troubleshooting tips and product tutorials. You can also raise support tickets and get in touch with our friendly support team.

Remote Support

Remote PC access helps us identify, diagnose and solve PC and software related problems in the shortest possible time frame. It is more effective than telephone support, as our support technicians can take control of your Sensory Guru system and troubleshoot issues direct. This hugely minimises the down time our customers experience when issues do arise.

SLAs

Our support plans are intended to provide customers with peace of mind.

Our Standard Service Package is included on all system and room installations for the first 12 months with options to upgrade your support plan to help ensure that you receive the level of service you require, when you need it.

Submit a Request

If you require assistance from our support team, please raise a support ticket detailing the product, a description of the issue you have encountered, best time to contact and any images you think may be helpful.

Download Teamviewer

If you do not have our remote access software installed on your system, you can download the latest installer by clicking on the button below.

 

Training

We hold several training days throughout the year where customers can receive training and tips on how to get the most out of our products. Alternatively, you can book a dedicated training session on-site with our trainers.