Service Contracts

Our support plans are intended to provide customers with peace of mind, and help ensure that the products they have purchased from Sensory Guru continue to be looked after for years ahead.

Our Promise

Sensory Guru is committed to providing the best customer service experience possible for all clients. Whilst every effort is made to rectify issues as swiftly as possible, we are aware that on some occasions it is not possible for us to respond in as timely a fashion as a customer may desire. Upgraded support plans help ensure that you receive the level of service you require for your Sensory Guru product when you need it.

Download our SLA Agreement Documentation

Plans & Upgrades

Our support plans are intended to provide customers with peace of mind and help ensure that the products they have purchased from Sensory Guru continue to be looked after for years ahead.

Standard 12 Months Support on all Systems

Our Standard Service Package is included on all systems and Sensory Room Installations for the first 12 months. This is detailed in Section A of our SLA Agreement document. If you would like to order one of the SLA (Service Level Agreement) plans detailed in the document please contact us and we will send you a quotation for your system / environment. If you are then happy to proceed with an order please contact us with your purchase order number.

Choose A Plan

  • STANDARD
    • £ 495.00 year
      • Scheduled telephone support
      • 24/7 access to online resources
      • Back to base + bench time & repair
      • Software download centre
      • Fault reporting & component handling
      • Scheduled remote support

    • ENQUIRE
  • PLUS
    • £ 995.00 year
      • Yearly onsite system health check
      • Anytime remote support
      • Anytime telephone support
      • Attend training events
      • Software updates
      • Remote Training

    • ENQUIRE
  • PRO
    • £ 1495.00 year
      • Onsite refresher training session
      • Swap out components
      • App content upgrades
      • Study days
      • Trial software
      • Product discounts

    • ENQUIRE